Compliments and Suggestions Form

About this form

At Canberra Medicare Mental Health Centre, we strive to provide a quality service which is timely, effective and respectful. We value both negative and positive feedback from service users to help us continue to improve our service and better meet your needs.

This form can be used to:
• Provide a compliment or other types of positive feedback on our service;
• Offer suggestions for ways our service could be improved.

If you wish to make a complaint regarding a service provided at Canberra Medicare Mental Health Centre, a separate form is available on the website entitled ‘Complaints form’. Please submit the completed form and send it to us by email to reception@thinkmh.com.au or in hard copy to the reception team.

What happens next?

Canberra Medicare Mental Health Centre will keep de-identified, summary feedback received from these forms on a database to inform our continuous quality improvement process. If you have indicated you would be happy to provide further input to us on your suggestion or compliment, we will keep your details for this purpose only and may be in touch.

Privacy statement

We value your privacy at Canberra Medicare Mental Health Centre, and personal health information is treated with confidentiality and respect, in line with National Privacy Legislation.

Further information about our commitment to protecting confidentiality of patient information is available on our Confidentiality and Consent Policy, available on the Medicare Mental Health website.

Thank you for providing your feedback.